Carinity Coronavirus (COVID-19) Pandemic Response

UPDATED – 14 January 2021


Carinity has introduced strict hygiene and social distancing measures at all of our sites to comply with health directives from the Queensland and Australian Governments. We are closely monitoring the latest health advice and are adjusting our services accordingly to keep our clients, volunteers, visitors and staff safe from coronavirus (COVID-19).


Specific information regarding how Carinity is managing the risk of the pandemic across our various services and how this may affect you will be published on the frequently asked questions (FAQ) webpages below.

Carinity Residential Aged Care Homes
Carinity Disability Services
Carinity Counselling Services
Carinity Home Care
Carinity CHSP
Carinity Education
Carinity Retirement Living

To submit a question please email Deidentified questions and answers will be published on these pages regularly until further notice. Our FAQ pages will be regularly updated as our response adapts to incoming health advice.

For further advice about any of the information contained on these pages, please call Carinity’s COVID-19 Information Hotline: 07 3556 6888.


People with coronavirus may experience symptoms such as:

  • fever
  • cough
  • sore throat
  • shortness of breath
  • runny rose
  • headache
  • muscle and joint pains
  • loss of smell
  • altered sense of taste
  • nausea, loss of appetite and fatigue

If you have concerns about your health, speak to a doctor.


To protect yourself and others and help slow the spread of COVID-19 you should:

  • Not enter a service if you are experiencing symptoms of a respiratory disease, you have been diagnosed with COVID-19 or have come into contact with a person who has been diagnosed with COVID-19  
  • Wash your hands frequently with soap and water including before and after eating and avoid touching your eyes, nose and mouth
  • Use alcohol-based hand sanitisers when you can’t use soap and water
  • Cough and sneeze into your elbow or a tissue, dispose of tissues, and use alcohol-based hand sanitiser
  • Observe physical (social) distancing by staying at home when you are unwell, keeping a distance of 1.5 metres between you and other people whenever possible and avoid physical greetings such as handshaking, hugs and kisses (especially with people at higher risk of developing serious symptoms, such as older people and people with existing health conditions)
  • Get tested if you are sick and think you might have COVID-19.

If you have concerns about your health, speak to a doctor.

Information for overseas and interstate travellers:

  • All people arriving in Queensland from overseas are required to quarantine in nominated premises for 14 days
  • Employees, contractors and volunteers, upon arrival at a Carinity site after returning from overseas travel, will be asked to sign a Travel Declaration Form
  • All people travelling between states observe Queensland’s border restrictions and quarantine requirements

For the latest Australian Government advice, information, resources and translated resources please refer to the Commonwealth Department of Health. You can also visit the Queensland Health Coronavirus webpage and call the National Coronavirus Help Line on 1800 020 080 – it operates 24 hours a day, seven days a week.

If you require translating or interpreting services call 131 450.  


Thank you for your support in this matter.


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