Carinity Coronavirus (COVID-19) Pandemic Response


Queensland Health has escalated their ‘traffic light advice’ from Green to Amber (Tier 1). This change means there are moderate rates of community transmission and Queensland may be entering a new wave.

When the traffic light is amber, Queensland Health recommend you wear a mask:

  • in healthcare settings
  • indoors, if you can’t socially distance
  • on public transport
  • if you are older or medically at risk
  • if you’re around people who are vulnerable to COVID-19
  • if required by a venue or household.

People who are older or have medical conditions can be more vulnerable to serious illness if they get COVID-19.

Places where it’s more likely people may have COVID-19 include healthcare settings such as hospital emergency departments and general practitioner (GP) waiting rooms.

Take a rapid antigen test (RAT) if you get COVID-19 symptoms – or every two days, if someone in your household tests positive to COVID-19.

If you get COVID-19:

  • register your RAT result
  • stay home until you’re well again
  • wear a mask for 7 days after you test positive
  • avoid visiting hospitals, aged care, or disability care for 7 days after you test unless you are receiving care
  • ask household members to closely monitor symptoms.

You should always stay home if you’re sick, maintain good hygiene and keep up to date with your vaccinations.

Specific information regarding how Carinity is managing the risk of the pandemic across our various services and how this may affect you will be published on the frequently asked questions (FAQ) webpages below.

Carinity Residential Aged Care Homes
Carinity Disability Services
Carinity Counselling Services
Carinity Home Care
Carinity CHSP
Carinity Education
Carinity Retirement Living

To submit a question please email For further advice about any of the information contained on these pages, please call Carinity’s COVID-19 hotline on 07 3556 6888.

To protect yourself and others we strongly recommend visitors:

  • not visit a service if you have symptoms of an acute respiratory infection or have tested positive to COVID-19;
  • stay home until you no longer have acute respiratory symptoms;
  • not enter a Carinity residential aged care service for at least seven days after testing positive to COVID-19 and only when you no longer have any symptoms; and
  • wear a face mask in an indoor setting and if you are unable to physically distance outside for at least seven days after testing positive to COVID-19.

Additional requirements may apply to residential and community aged care services to reduce the risk of COVID-19 transmission.


People with coronavirus may experience symptoms such as:

  • fever
  • cough
  • sore throat
  • trouble breathing
  • feeling unusually tired
  • diarrhoea
  • vomiting or feeling ill
  • loss of smell
  • loss of taste
  • prolonged headache

If you experience any symptoms of COVID-19, get tested. If you have concerns about your health, speak to a doctor or call 13HEALTH (13 432 584).

For the latest advice, information, vaccine information, resources and translated resources please refer to the Commonwealth Department of Health and Queensland Health Coronavirus webpage. You can also call the National Coronavirus Help Line on 1800 020 080 – it operates 24 hours a day, seven days a week.

If you require translating or interpreting services call 131 450.  

Thank you for your support in this matter.


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