Carinity Coronavirus (COVID-19) Pandemic Response

UPDATED – 14 January 2021

Some areas in a number of Carinity aged care facilities have restrictions on visitors at present. Family members of residents in these sites have been notified directly by Carinity.

UPDATED – 17 December 2021

The Queensland Government has mandated a number of restrictions on people who have not received two doses of the COVID-19 vaccine. As a result, from 17 December 2021, unvaccinated people 16 years of age or older will be unable to visit vulnerable settings including residential aged care communities.

Under the regulations, Carinity is required to collect contact information, proof of vaccination or evidence of medical contraindication (a medial exemption from receiving the vaccine) from all staff, guests and suppliers entering one of our aged care communities.

Carinity already collects your details and asks you to check in when visiting our aged care facilities, however from 17 December 2021 we will be required to verify proof that you have been double vaccination against COVID-19. 

Where a visitor to the community is unable to provide proof of vaccination or a medical contraindication, Carinity is obliged by law to refuse entry to our community. Exemptions relating to end of life visits do, however, apply. 

For visitors who can provide evidence of the required vaccinations, the easiest way to do so is through the Check in Queensland app. This is the app that most visitors are already familiar with using to check-in to our aged care facilities by scanning a QR code at the front door of the community. By loading your vaccination certificate into the Check in Queensland app, you will only be required to access one app on your mobile phone when you enter an aged care community. Details on how to link your proof of vaccination certificate to the Check in Queensland app can be viewed here

You may also choose to use the digital wallet (Apple Pay or Google Pay) on your mobile phone; by showing a screen shot of the certificate saved to your mobile phone; or by providing a paper copy of your vaccination certificate. Details on how to load the proof of vaccination certificate to your digital wallet can be viewed by clicking here.

Once your vaccination status has been confirmed by Carinity, we will make a record in our system that it has been provided. To respect your privacy, we will not retain a copy of your certificate.

Unvaccinated visitors wishing to visit using a medical contraindication (exemption) should be aware that a letter from your doctor alone is not sufficient to meet the requirements of a medical contraindication. A specific Medicare document titled an Australian Immunisation Register (AIR) – immunisation medical exemption form (IM011) must be completed by your doctor to satisfy the government directives for a contraindication.

Once completed, your doctor may either provide you with a signed copy of the document or upload it to the Australian Immunisation Register (AIR). You can then use either the signed form provided by your doctor or an exemption certificate downloaded from the AIR as proof of your exemption status. Additional information about this process can be viewed on the Services Australia website

Should you wish to visit a loved one in a Carinity residential aged care community from 17 December 2021, and intend on using a medical contraindication rather than providing proof of vaccination, please provide a copy of the completed and signed Australian Immunisation Register (AIR) – immunisation medical exemption form or the AIR exemption certificate to your local aged care community Residential Manager as soon as possible.

We remind you that, in requiring you to provide details on your COVID-19 vaccination status or a valid medical contraindication, Carinity is enforcing a Queensland Government mandate. We ask that you be patient with our staff as we learn to work with the new regulations together.

Where visitors are permitted in a Carinity site throughout Queensland, they will still be required to login using the Check In Qld app. Where a person may be unable to use the Check in Qld app staff can register the person in the app or collect contact tracing information by using another method (eg. paper-based form).

Carinity will continue to closely monitor the latest Australian Government and State Government advice and are adjusting our services accordingly to safeguard our clients, volunteers, visitors and staff.

Specific information regarding how Carinity is managing the risk of the pandemic across our various services and how this may affect you will be published on the frequently asked questions (FAQ) webpages below.

Carinity Residential Aged Care Homes
Carinity Disability Services
Carinity Counselling Services
Carinity Home Care
Carinity CHSP
Carinity Education
Carinity Retirement Living

To submit a question please email Deidentified questions and answers will be published on these pages regularly until further notice.

For further advice about any of the information contained on these pages, please call Carinity’s COVID-19 hotline on 07 3550 3746.


People with coronavirus may experience symptoms such as:

  • fever
  • cough
  • sore throat
  • shortness of breath
  • runny rose
  • fatigue
  • diarrhoea
  • vomiting or nausea
  • loss of smell and/or taste
  • muscle or joint pain 
  • loss of appetite

To protect yourself and others and help slow the spread of COVID-19 you should:

  • Not enter a service if you have been diagnosed with COVID-19 or asked to quarantine, you are experiencing COVID-19 symptoms, you have had contact with a person with COVID-19 in the last 14 days, you have travelled from a COVID-19 hot spot, or you have been tested for COVID-19 and are waiting for the result (exemptions may apply) 
  • Wash your hands frequently with soap and water or use alcohol-based hand sanitisers when you can’t use soap and water
  • Cough and sneeze into your elbow or a tissue, dispose of tissues, and use alcohol-based hand sanitiser
  • Observe physical (social) distancing keeping a distance of 1.5 metres between you and other people whenever possible and avoid physical greetings such as handshaking, hugs and kisses
  • Wear a face mask when you are not able to keep 1.5 metres away from other people or whenever mandatory face masks are required
  • Staying at home when you are sick and get tested if you think you have any COVID-19 symptoms no matter how mild.

If you have concerns about your health, speak to a doctor or call 13HEALTH (13 432 584).

For the latest advice, information, vaccine information, resources and translated resources please refer to the Commonwealth Department of Health and Queensland Health Coronavirus webpage. You can also call the National Coronavirus Help Line on 1800 020 080 – it operates 24 hours a day, seven days a week.

If you require translating or interpreting services call 131 450.  

Thank you for your support in this matter.


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