Residential Aged Care: COVID-19 Pandemic Response

Last updated 14 January 2021



Are Carinity’s aged care homes open to visitors?

BRISBANE AND IPSWICH: As per Queensland Government directive, entry to residential aged care facilities in Queensland (including Carinity’s Brookfield, Clifford House, Colthup Manor, Hilltop and Wishart Gardens aged care homes) is currently prohibited to visitors. 

You may enter a residential aged care facility if you wear a single use surgical face mask and are:

  • an employee, contractor, or student of the facility
  • providing goods or services necessary for the facility’s operation
  • providing health, medical, personal care or pharmaceutical or pathology services to a resident
  • required for emergency management, law enforcement or to comply with a power or function of a government agency or entity
  • a prospective resident or a support person of a prospective resident
  • maintaining continuity of care for a resident that can’t be delivered by non-contact means – with permission of the facility’s operator
  • attending for an end of life visit and have been granted an exemption


GOLD COAST, LAIDLEY, ROCKHAMPTON, TOWNSVILLE, BUNDABERG & MT MORGAN: Visitors are allowed into Carinity aged care homes outside of Greater Brisbane – Cedarbrook, Fairfield Grange, Karinya Place, Kepnock Grove, Shalom, Summit Cottages – apart from people who have been in Greater Brisbane on or after 2 January 2021.

Two visitors per resident at any one time is welcomed, but advance bookings must be made to ensure social distancing requirements are adhered to.

Visitors must stay in the resident’s room or booked visiting area and visitors are not to go into communal or dining areas. For larger group visits please contact the site manager to arrange an area suitable for the number of guests, to ensure physical distancing and to meet room density rules.

Anyone entering a Carinity aged care home must comply with the current entry requirements that are displayed on the front door, including a health screening.


Precautions when visiting your relative in aged care

There is no cure for COVID-19 and the outcome for people who are infected, particularly those who are elderly and who have pre-existing health conditions, is often fatal. Carinity is doing everything we can to maintain hygiene and social distancing measures to minimise the risk of COVID-19 infections in all of our homes; however, the more people who interact with our residents and touch surfaces within our homes, the greater the risk that coronavirus will find its way inside. Of concern is the fact that many people who have coronavirus may be asymptomatic, and hence unaware that they are capable of spreading the virus.

Because of these factors we encourage you to reduce physical visits as much as possible, and instead use the phone and other video-based applications that are available to allow you to stay in touch with your loved one (please refer FAQ below ‘How can residents and their family and friends stay connected while visits are restricted?’)

Are hairdressing services still available at Carinity aged care homes?

Hairdressing at our homes is available however hygiene and social distancing measures are in place.

How can residents and their family and friends stay connected while visits are restricted?

Carinity is committed to keeping residents connected with their family and friends during the pandemic. While in-person visits are restricted to support hygiene and social distancing efforts, we offer residents and families several alternative communication options at our facilities to stay in touch. For more information about our Stay Connected options, view our brochure.

Will Carinity suspend visits in the future?

We are constantly reviewing the progression of the Coronavirus (COVID-19) pandemic throughout the community to determine the risk that visits pose to our residents. If we believe the risk to our residents has increased we may have to suspend visits for a period of time. You will be advised if this occurs and we will open again as soon as the risk falls to acceptable levels.

We will continue to monitor the COVID-19 situation very carefully and will advise you of further changes if they are needed.

For more on this, please refer to the Queensland Health coronavirus webpage Australian Government Department of Health’s information sheet for older Australians, their family and friends about how to protect older Australians from the spread of coronavirus (COVID-19).