Residential Aged Care: COVID-19 Pandemic Response

Last updated 1 August 2021



Are Carinity’s aged care homes open to visitors?

Visitors may enter all of Carinity’s aged care communities. Two visitors per resident at any one time is welcomed, but advance bookings must be made to ensure physical distancing requirements are adhered to. Book a visit.

A person must not enter an aged care site if they have been in a COVID-19 hotspot, interstate exposure venue or area of concern, overseas, have COVID-19 symptoms or have had contact with a confirmed case of COVID-19 during the previous 14 days.

Visitors are asked to stay in the resident’s room or booked visiting area and visitors are not to go into communal or dining areas. For larger group visits please contact the site manager to arrange an area suitable for the number of guests, to ensure physical distancing and to meet room density rules.

Anyone entering a Carinity aged care home must comply with the current entry requirements that are displayed on the front door, including a health screening, and provide evidence that they have received the 2021 flu vaccination.

Precautions when visiting an aged care resident

There is no cure for COVID-19 and the outcome for people who are infected, particularly those who are elderly and who have pre-existing health conditions, may fatal. Carinity is doing everything we can to maintain hygiene and physical distancing measures to minimise the risk of COVID-19 infections in all of our homes; however, the more people who interact with our residents and touch surfaces within our homes, the greater the risk that COVID-19 will find its way inside. Of concern is the fact that many people who have COVD-19 may be asymptomatic, and hence unaware that they are capable of spreading the virus.

Because of these factors we encourage you to reduce physical visits as much as possible, and instead use the phone and other video-based applications that are available to allow you to stay in touch with your loved one (please refer FAQ below ‘How can residents and their family and friends stay connected while visits are restricted?’)

Are hairdressing services still available at Carinity aged care homes?

Hairdressing is currently available however hygiene and physical distancing measures are in place.

How can residents and their family and friends stay connected while visits are restricted?

Carinity is committed to keeping residents connected with their family and friends during the pandemic. While in-person visits are restricted to support hygiene and physical distancing efforts, we offer residents and families several alternative communication options at our facilities to stay in touch. For more information about our Stay Connected options, view our brochure.

Will Carinity suspend visits?

Carinity will suspend visits in response to legislated State Public Health Directions. In addition we are constantly reviewing community transmission of the COVID-19 to determine the risk that visits may pose to our residents. If we believe the risk to our residents has increased we may suspend visits for a period of time. Families will be advised if this occurs and we will open again as soon as the risk falls to acceptable levels.

For more on this, please refer to the Queensland Health coronavirus webpage Australian Government Department of Health’s information sheet for older Australians, their family and friends about how to protect older Australians from the spread of coronavirus (COVID-19).